Wilson Ng started helping the family business since 9 years old. Since then, he had dreamt to be a successful entrepreneur, one who starts great businesses  ( he has started 7) from scratch with insight, guts and initiative. He keeps his focus on growing the business by creating value-- not on politics, or wasteful distractions. He brings the same focus to community service, teaching, life and family.

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	Tuesday, May 24, 2005

The Possibilities of MisCommunication  ( on business) As an entrepreneur and a manager, have you felt that after meetings, in which you spent all your time talking to your managers and staff on what you would like to happen, you felt that only a portion of what you want to happen gets understood and even a smaller portion gets properly executed? I remembered talking to a business owner of a hotel in Dalian, China last year, and one of his examples struck me on why it is necessary most of the times, to properly document your expectations and standards to prevent miscommunication. "You are the general manager of the company, and let us say you only have 3 levels of management -- you, middle managers, and staff.  You think about something great you want to happen to the company, and you start to visualize it, and try to share such. In your mind, it is now clear at 100%.  However, unless you are a master communicator, you would most likely communicate only 80% of what you want.  The middle management who is listening to you would most likely only understand 60% of the whole thing. Thinking that they have understood it, they proceeded to talk to the other employees on it, but they would only probably succeed to communicate part of it, or probably only 40% of the whole thing.  The staff would probably understand only 20% of it, and depending on their ability, you will end up 0% or 10% of what you have on your mind successfully done!" Here is another nice anecdote on being misunderstood: It was mealtime during a trip on the plane. "Would you like dinner?" the flight attendant asked the man seated in front of me. "What are my choices?" he asked. "Yes or no," she replied.   6:39:19 PM     comment []   trackback []

Replicate the Problem First!  ( on jokes) Here is something light... If you are from the software industry, you'll appreciate this one .... An engineer, a manager, and a computer programmer were driving down a steep hill when their brakes suddenly failed. They managed to avoid a serious accident by steering into a grassy bank, and immediately discussed how to fix it. "We need to organize a committee," said the manager. " That way, through a process of continuous improvement, we can develop a solution." "That will take too long, " pointed out the engineer, "Let's take apart the brake system, identify the problem and correct it." "You're both wrong!"  interjected the programmer. "We should push the car back up the hill and see if it happens again."   6:33:39 PM     comment []   trackback []

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