Quality : Searching for excellence? Quality methods are the paths to excellence in products and customer service. This topic covers Deming to Crosby and Six Sigma to Balanced Scorecards.
Tired of strategic planning?. Many companies get little value from their annual strategic-planning process. An in-depth examination by McKinsey finds that it should be redesigned to support real-time strategy making and encourage "creative accidents." [CNET News.com]
