Quality : Searching for excellence? Quality methods are the paths to excellence in products and customer service. This topic covers Deming to Crosby and Six Sigma to Balanced Scorecards.
Updated: 7/1/2002; 7:43:08 PM.

 



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Wednesday, June 05, 2002


MY TOWN FELT LIKE A TOURIST TRAP TONIGHT

This is "fight week" in Memphis. Quite coincidentally, an old friend I haven't seen in six or seven years was doing some training about an hour and a half from here. We agreed we'd rendezvous between 6 and 7 tonight at one of the cities landmark restaurants. Because both of our schedules were iffy we agreed we'd bring something to read or work on, and whomever arrived first would wait patiently. I arrived first.

From the parking garage to the restaurant I was accosted twice - once for money and once for money in exchange for directions. This area of town is not notorious for these types of encounters, but it is during "fight week." Then, when I stepped into the restaurant I was told I couldn't get a table. Both parties needed to be present. I explained that I was planning to order an appetizer and drinks and would likely order more if my wait was long. No deal. Ok, then, I'd like a table for one. Sir, we can't do that.

You could have fired a cannon in this place and not hit anyone at that hour. By the time we left at 8:30p.m., they still didn't have a wait to get in. The food was expensive and a terrible disappointment. Our walk from the restaurant to a coffee shop nearby crossed the paths of three more panhandlers. Memphis during "fight week" isn't a pretty site! 

10:50:58 PM     Comments[]


MAKE IT DEPENDABLE
We'll surf the web on it when the display gets better!

Wireless study: Low prices beats features. A survey of more than 2,000 people with wireless phones indicates that the way to win consumers' hearts is through features like lower prices and better coverage. [CNET News.com]

10:33:20 PM     Comments[]


MERYL HAS CLOSED THE LOOP, THANKS!

Plugging the Excel Blackhole. Solution details for Excel Blackhole over at meryl.net articles. Have you done anything creative in Excel?... [meryl's notes]

4:18:53 PM     Comments[]


HEALTH CRISIS OR HEALTH INSURANCE CRISIS
Socialized medicine just can't be the answer!

I've never thought of socialized medicine as being the answer to this country's healthcare problems and health insurance crisis. Our premiums as a small group have been quoted at a 43% increase year over year beginning in July. This is for a group of healthy people. It's also for a plan with a relatively high deductible and few "frills."

We prefer "catastrophic coverage" to protect from a serious injury or some dire medical ailment. So far we've not really needed the "cheap drug card" or the $15 doctor's visit. However, 43% of just about any number amounts to an unhealthy premium increase.

This article from the Cato Institute has been in my thinking for several years. I just don't know how to get patients (shouldn't they be called customers?), doctors, hospitals, drug companies, state governments and Congress to think about medicine in free market terms.

Pharmacolony. Nothing says America is messed up from the inside louder than hearing these words: "The medication your doctor prescribed is... [Blurbomat]

3:35:21 PM     Comments[]


© Copyright 2002 Steve Pilgrim.



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