Outsourcing
Press Release, 11/26/02: HP Ranked No. 1 Outsourcer by Independent Survey of IT Professionals; HP Services Earns Top Marks for Overall Customer Satisfaction
PALO ALTO, Calif.--(BUSINESS WIRE)--Nov. 26, 2002--A recent survey of business technology professionals has identified HP (NYSE:HPQ) as the top outsourcing company in terms of overall customer satisfaction. In a field of companies that included IBM, EDS and CSC, HP was ranked No. 1 and scored higher than any other company in the categories of reliability and service level agreements. HP also ranked second in the categories of cost and value, technical skill, and trust.
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Information Week, 11/25/02: Back Up Your Reserves
With war looming, CIOs will have to help their companies manage through employee shortages.
By Jim Nash and Mary Hayes
Despite the planned resumption this week of U.N. weapons inspections in Iraq, prospects for a war-and a huge call-up of reservists and National Guard troops-remain very real. As many as half a million of the country's 1.3 million reservists may be activated, according to sources in the federal government, and Air Force reserve personnel will be serving longer, two years instead of one. The call to duty could take its toll on some CIOs, who may lose key personnel on critical projects at a time when many IT departments are already doing more with less. Yet there's a chance for business-technology leaders to be heroes of a different kind, by putting in place the software and processes that can help their companies better cope with sudden employee departures.
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Dell
ZDNet, 11/25/02: Could Dell services push get too pushy?
By Dawn Kawamoto
Dell Computer may find itself reaching for too much of a good thing--at least in the eyes of some of its partners.
Its tighter focus on corporate services has brought prominent contracts and growing revenue to both the PC maker and its partners that help provide the services. But executives and analysts say conflicts with those allies could be looming.
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EDS
The Wall Street Journal, 11/26/02: EDS Shifts Focus to Promote Near-Term Cash Flow, Profit
By GARY MCWILLIAMS
Electronic Data Systems Corp. is paring back its pursuit of long-term, big-dollar deals to concentrate on deals with more-immediate cash flow and profits, a senior executive said.
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Mobile Communications
Infoworld, 11/26/02: Mobile workers unite
I'M AFRAID the old union guys got it right: The harder you work, the more the bosses expect from you.
A study conducted in the 1960s discovered that when factory workers were given the opportunity to be paid by piece work -- the more they produced, the higher the pay -- the idea backfired. No one, it seems, produced any more than previously. When interviewed, the workers said they feared that producing more would set a new standard. As I said, the old guys got it right. I'm afraid we nonunion clerical types aren't as smart.
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c|net, 11/26/02: Treo tweak promises turbo access
By Richard Shim
Handspring is releasing a software upgrade in the United States that improves the e-mail and Web capabilities on its Treo devices, the company said Tuesday.
The update allows people with Treo models 180, 180g and 270 using T-Mobile cellular service to access GPRS (General Packet Radio Service) networks, which should provide improved e-mail and Web access. The new version is available free on the Handspring Web site, and T-Mobile plans to make it available for download on its Web site.
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Computerworld, 11/26/02: Sprint Unveils Person-to-Application IM Service
Universal Application Messaging service will allow employees to connect to workplace apps using an IM buddy list.
Bob Brewin, Computerworld
Sprint Monday introduced its Universal Application Messaging service, which was designed to allow an organization's employees to access corporate applications from an instant messaging system's buddy list.
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IT Management
Infoworld, 11/25/02: A CTO gives thanks
THANKSGIVING IS upon us, and I'm already counting my blessings despite a tough year for IT. Although 2002 has been a difficult year, there are plenty of things to be thankful for in the world of IT. As I reflect on the past year, I am grateful for several things.
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The Real World
San Jose Mercury News, 11/26/02: Journey into the great unknown
Steven Soderbergh's "Solaris" is a sci-fi odyssey that will bore into your subconscious, mess with your mind and leave you mumbling, "Hmm, what if…."
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