CenterBeam
Business Communications Review,5/9/03: Has Outsourcing’s Time Really Arrived?
By Karen Hayward
Clearly, Jeff Kaplan has been doing some very deep thinking about outsourcing. “Has Outsourcing’s Time Really Arrived” captures four important reasons why the volume of outsourcing deals have been climbing. Based on my experience at CenterBeam, there are probably three additional reasons.
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Outsourcing
Harvard Business Review, 5/03: IT Doesn’t Matter
As information technology’s power and ubiquity have grown, its strategic importance has diminished. The way you approach IT investment and management will need to change dramatically.
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When a resource becomes essential to competition but inconsequential to strategy, the risks it creates become more important than the advantages it provides.
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Giga, 5/9/03: First Outsourcing Engagement: Accept That It Will Be a Learning Experience
Richard Peynot
Common advice for outsourcing is to avoid a “big bang” and opt for a step-by-step approach. What do we do when the first experience is a failure or is disappointing?
After observing disasters at companies that outsourced their IT abruptly, totally and too quickly, we are increasingly observing companies taking a step-by-step approach. Nevertheless, companies expect too much from their first outsourcing experiences. Disappointing or incomplete results should not lead to giving up and canceling future outsourcing phases. Next steps should learn from the first. However, often people who resisted outsourcing use the first difficulties to point out failures— to the point that managers become doubtful and ready to cancel more outsourcing experiences. Giga believes that, whatever the first results are, a review and analysis of the first outsourcing project should provide input and know-how for the next steps.
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Meta, 5/7/03: Offshore Outsourcing: No Shore Thing
Kip Martin
Despite the temptation to jump on the offshore bandwagon, users should consider offshore outsourcing (and the variables specific to offshore decisions) as only one aspect of an overall outsourcing arrangement.
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Meta, 4/15/03: European IT Outsourcing Market: What to Expect in 2003
Stratos Sarissamlis
Cost-efficiencies will continue to drive outsourcing transactions during a challenging 2003. Users should avoid mortgaging near-term savings for long-term losses.
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Gartner, 5/6/03: BPO Gains Momentum: A Time for Discipline
Increased awareness and adoption should not overshadow the fact that business process outsourcing services are still immature, and early adopters are still seeking to understand their cost and business benefits.
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IT Management
Meta, 4/16/03: Defining the Enterprise: Strategic Views and IT “To Do’s” Enterprise Planning & Architecture Strategies
Philip Allega
The word “enterprise” communicates an especially difficult undertaking — both a readiness to engage in action and a unit of economic organization. For enterprise architects, such descriptions resonate with respect to their work effort. The architect’s first and most difficult task concerns definition of the word “enterprise.” The definition of this term communicates breadth and depth, an expectation of scope, and the demarcation lines of the enterprise for its enterprise architecture (EA), the enterprise program management office (EPMO), and the discipline of IT portfolio management (PfM).
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Collaborative Technologies
Fortune, 5/12/03: The IM Invasion
Instant-messaging providers are targeting corporations in a big way. Does using IM make sense?
By Christine Y. Chen
At a typically busy lunch hour at a Hardee's in Indianapolis, a cashier is ringing up an order. The eagle-eyed customer notices a mistake: He is being overcharged by a dollar for his roast-beef sandwich, which was supposed to be on special for $1.88 this week. The manager rushes over and notices a computer glitch. She quickly gets on the horn to a Hardee's call center in Anaheim. Instead of putting her on hold, the guy at the help desk types up an instant message via AOL's new IM enterprise software, which the company has been testing for a few months. Immediately, windows pop up on the screens of several tech support analysts. One hits a few keys on her PC and--presto!--within ten seconds, the problem is solved.
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Meta, 4/21/03: Communication Tipping Point: E-Mail Beats the Phone Web & Collaboration Strategies, Content & Collaboration Strategies
Matt Cain
A recent META Group survey found that 80% of businesspeople surveyed prefer using e-mail versus the phone as a business communication tool. This startling finding underscores the need for organizations to craft a productive, cost-effective, secure, and hygienic e-mail system.
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Congratulations, Mr. Throop
Tim Throop Wins Beamer Award
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