Outsorcing
Giga, 6/18/03: Carefully Define IMAC in Outsourcing Deals
Robert McNeill
Contributing Analysts: Mike Dodd and David Friedlander
What is an IMAC? Is there a list of tasks that service providers typically consider to be part of an IMAC service?
An install, move, add, change (IMAC) within local area network (LAN) and desktop support is defined as the remote or on-site installation, move, add or change to desktop (meaning desktop PCs or laptops) devices or components, communications devices, network devices or servers, and software operating thereon. Most IMACs generally only apply to desktops/laptops and other standard equipment such as printers.
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Gartner, 6/17/03: Outsourcing Still the Bright Spot in IT Services
The worldwide IT management market is forecast to grow at a compound annual growth rate (CAGR) of 8.4 percent between 2002 and 2007, increasing from $117.2 billion in 2002 to $175.3 billion in 2007, according to the Gartner Dataquest spring 2003 forecast (see the MarketView 2.0 IT management forecast database.)
The Gartner Dataquest fall 2002 IT management forecast predicted a 6.7 percent worldwide growth rate in IT management between 2001 and 2002; the actual growth rate according to 2002 vendor revenue was 3.8 percent. This 2.9 percent difference is attributed to lengthy delays in decision making because of uncertainty about the economy and geopolitical circumstances.
Those two factors were expected to diminish in 2003 and have already diminished to a great extent — but not entirely. As the worst of the uncertainty fades, IT management (operations services, applications management and help-desk management) can be expected to see a healthy growth rate, exceeding the 2002 to 2007 CAGR for all other IT services segments except the IT management subsegment of applications management (9.7 percent 2002 to 2007 CAGR) and process management (9.1 percent 2002 to 2007 CAGR).
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Gartner, 6/17/03: Some U.S. Outsourcing Risks Are Often Overlooked
Cost saving must not be the only consideration during sourcing discussions. Privacy and security risks, as well as possible effects on future competitiveness, must also be assessed.
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Security
The Wall Street Journal, 6/19/03: Hewlett-Packard to Pre-Install Antispam Software in Some PCs
Hewlett-Packard Co. will pre-install antispam software with its consumer desktop computers, though the free program will only block certain types of unsolicited e-mail.
The software that will come with H-P Pavilion and Compaq Presario computers, both made by H-P, blocks pornographic and other "offensive" junk e-mail messages, said Carol Ozaki, an H-P senior product manager.
Customers who want more protection can upgrade to the "pro" version of the SpamSubtract software from interMute Inc., which costs $29.95.
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Mobile
ZDNet, 6/19/03: Tablet PC: Why I'm (still) not ready to switch
David Coursey,
Today, I want to address a number of issues--the Tablet PC, Logitech's io Digital Pen, and handwriting recognition (or the lack thereof) in general. Each topic merits a whole column by itself. But taken together, I think they offer a snapshot of where we are with what used to be called pen computing, and how far we have yet to go.
For the past month, I've been testing Toshiba's Portege 3505, to see what it's like to use a Tablet PC as an everyday computer. The ZDNet review of the Portege gives it a "highly recommended" rating. I'd concur: This is a very nice machine.
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What Happens When Too Many People Know Too Much About Technology And Have Too Much Time On Their Hands
Wired, 6/19/03: E-Mail Mob Takes Manhattan
NEW YORK -- There were no peasants waving torches or pitchforks in this crowd, no procession up a winding, eerie mountain road to flush out the monster who'd been terrorizing their town.
The mob that gathered in Manhattan on Tuesday night was looking for something they referred to (without explanation) as a "Love Rug." Or at least that's what the couple of hundred people who gathered in Macy's department store told a bemused salesman, who may or may not have believed he was dealing with a commune of carpet-craving eccentrics.
The crowd of people was participating in the Mob Project, an e-mail-driven experiment in organizing groups of people who suddenly materialize in public places, interact with others according to a loose script and then dissipate just as suddenly as they appeared.
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The New York Times, 6/19/03: A Blogger's Big-Fish Fantasy
By CATHERINE GREENMAN
AS most bloggers know, it's better not to fret over how many people are reading your Weblog. In any creative pursuit, recognition (or in the blogger's case, traffic and links) cannot be the only motivator.
And yet, because one of the fundamentals of blogging involves referring to information on other blogs, the question of how to attract readers inevitably enters a blogger's mind.
"I don't sit in front of my computer all day thinking about what I'm going to do to get more readers," said Elizabeth Thielke, a mother of three in Nashville, who writes The Busy Mom Blog (www.sugar-plum.net /elizabeth). "But at the same time, people who say they don't care whether anyone reads it are probably lying."
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