Outsourcing
Meta, 8/6/03: Avoiding the Outsourcing “Post-Honeymoon”
Al Passori
Although the outsourcing of IT products and services can convey several benefits to the enterprise, outsourcing can entail a measure of risk. Just as a business or individual assumes a level of risk in other types of investments or business ventures, the risks associated with IT outsourcing must be evaluated and managed wisely.
[more]
Gartner, 8/6/03: Management Update: Evaluating and Mitigating Outsourcing Risk
In an outsourcing relationship, only enterprises that can effectively manage risk will be able to address the issues that will inevitably arise that could prevent a successful outcome. Gartner provides advice and recommendations that will help enterprises achieve success.
[more]
Managed network Services
Gartner, 8/6/03: Management Update: Network Managed Services Gain in Popularity
Sourcing management of enterprise network infrastructures to third parties is gaining popularity because the viability of innovative solutions is growing. Gartner provides advice and recommendations to help enterprises address challenges and potential pitfalls.
[more]
Giga, 8/7/03: Identifying Root Causes for Callbacks Reduces Contact Center Costs
Elizabeth Herrell
Question
In addition to productivity measures and overhead reduction, what other areas should contact centers consider to reduce operational costs?
Answer
Most contact centers managers attempt to reduce costs by increasing agent productivity and reducing overhead expenses. However, too little attention is given to identifying the root cause of callbacks which often cause significant increase in traffic.
[more]
IT Services
Gartner, 8/6/03: Worldwide IT Services Market Definitions Guide, 2Q03
Each year, we publish both preliminary and final market share statistics on approximately 500 IT services vendors by service line, geography, vertical market and environment. Preliminary market share statistics are developed using both high-level secondary research and modeling, to provide timely estimates of the previous year's results. Sources of data used for preliminary market share estimates include, but are not limited to, the following:
[more]
Security
Infoworld, 8/12/03: Feared RPC worm starts to spread
By James Niccolai, IDG News Service August 12, 2003
Security experts on Monday warned of the first self-propagating virus to take advantage of a widespread vulnerability reported last month in Microsoft's Windows operating systems.
Known by various names, including Blaster and Lovesan, the worm virus has begun to infect computers at homes and businesses and could clog the Internet with traffic and allow a malicious hacker to steal or corrupt data stored in an infected system, experts said.
[more]
Mobile
The New York Times, 8/12/03: Jostling for the Wi-Fi Lead in a Crowded Field
By GLENN FLEISHMAN
Is there any advantage in having been ahead of the crowd now that just about every telecommunications company is rushing into the Wi-Fi wireless world? Wayport, a pioneer in installing high-speed Internet access in hotels and airports, is about to find out.
Wayport, based in Austin, Tex., is a name known to thousands of laptop-toting business travelers. It started providing wireless Internet connections in 2000 with the popular Wi-Fi networking standard in airports including Dallas-Fort Worth, Seattle, and San Jose, Calif. Even earlier, Wayport had placed wired broadband connections in hotels around the country, which it now often complements with Wi-Fi in common areas.
[more]
The New York Times, 8/12/03: The Bandwagon to Fight Spam Hits a Bump
By SAUL HANSELL
Unwanted e-mail advertising has become the latest quality-of-life nuisance — not unlike squeegee men — that politicians love to attack.
This spring, a consensus on spam seemed to be emerging among House and Senate leaders, Internet service providers and the direct marketing industry, which had dropped its objection to any regulation of e-mail. Several bills were introduced, all narrowly focused on fraudulent e-mail that misrepresented the sender or the product for sale.s
[more]
c|net, 8/12/03: Zone Labs branches into IM security
By Michael Kanellos
Security software specialist Zone Labs has bought IMsecure to capitalize on the growing problem of security flaws in instant messaging software, the company announced Tuesday.
IMsecure has developed IMsecure Pro 1.0 to detect viruses and block spam for the most popular messaging applications on the market--AOL Instant Messenger, MSN Messenger and Yahoo Messenger, said Fred Felman, vice president of marketing at Zone.
[more]
9:00:48 AM 
|
