Outsourcing
Computerworld, 7/21/04: Overview: Outsourcing e-mail service
Advice by Christopher M. Burry, John S. Moh and Derrick Schwartz, Avanade
JULY 21, 2004 (COMPUTERWORLD) - Many companies we work with are considering hosted IT services for reasons including improvements in technology's performance, reliability, security and cost-effectiveness.
However, in the decision to host e-mail, we suspect there's another drive: Maintaining systems to necessary standards is simply too much for the IT team. Against a backdrop of issues ranging from spam and the regulatory requirements of the Sarbanes-Oxley Act to the threat of phishing, e-mail is a utility that's expected to function all the time.
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CIO, 7/15/04: Sticking with the Home Team
Burlington Coat Factory CIO prefers in-house know-how to outsourced work
BY STEPHANIE OVERBY
Mike Prince isn't sold on the benefits of offshore outsourcing. As the CIO of Burlington Coat Factory, he values the agility and experience of his 180 in-house staff members more than any savings he could get from overseas vendors. And he believes that offshore outsourcing savings are shortsighted and don't reflect "the full lifecycle costs" of managing IT.
"I don't have personal qualms about moving knowledge jobs offshore, but I really feel strongly about it when it comes to our organization," Prince says. "The right thing for us is having a team of people very much aligned with the business units."
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IT Management
C|net, 7/21/04: Enterprise architects clean house
By Martin LaMonica
When Toby Redshaw joined Motorola as vice president of strategy and architecture in 2001, he acted like a home owner sizing up a ramshackle fixer-upper.
Instead of just making cosmetic changes, he sought to repair the company's technical foundation by drawing up a plan to refurbish Motorola's entire infrastructure.
…
As companies seek to outsource more of the IT operations, effective architecture becomes an increasingly important skill. Well-defined application blueprints make it easier for companies to outsource certain functions, according to enterprise architects.
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Security
C|net, 7/21/04: Feeling secure? Not John Thompson
By Robert Lemos and Dawn Kawamoto
CEO John Thompson has succeeded in transforming Symantec from a seller of PC utilities for the consumer market into a major player in enterprise security software.
But for all his accomplishment, the preternaturally upbeat executive says he's not feeling too secure these days.
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