Offshoring
Infoworld, 10/7/04: 'Pure' outsourcing model falls from favor
Indian BPO companies are finding they need U.S. facilities and staff to run operations
By John Ribeiro, IDG News Service October 07, 2004
BANGALORE, INDIA -- The purely offshore outsourcing model is out of favor, and Indian business process outsourcing (BPO) companies are finding that they need U.S. facilities and staff to run operations for their American clients.
ICICI OneSource Ltd., a Mumbai-based BPO company, for example, announced Thursday that it acquired Account Solutions Group LLC (ASG), an Amherst, New York-based consumer collections agency with 500 employees. ICICI did not disclose the purchase price.
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IT Management
Infoworld, 10/7/04: IT departments turn to gateways to manage IM
Public IM networks have made companies' computing environments vulnerable
By Juan Carlos Perez, IDG News Service October 07, 2004
Since early 2001, Media General Inc. management had been encouraging employees in its interactive division to use America Online (Profile, Products, Articles) Inc.'s AIM public instant-messaging network, but by early 2003, the company's IT department was very concerned about the unmonitored and unmanaged use of IM.
"I was worried about viruses, file transfers, because it was going around protections we already had," said Mike Miller, the company's director of support services.
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Baseline, 10/2004: People Who Need People
By Larry Dignan and John McCormick
Keeping your most valuable people, the information-technology professionals who give your company a leg up, is quickly becoming a priority.
It's time to refresh your bench.
Technology executives have been so enmeshed in cost cutting for the last four years that they may be ignoring what really makes their businesses tick—people.
Keeping your most able employees, the individuals who can really give a company a leg up, is rapidly becoming a top priority as technology budgets increase by an average of 7% in 2005, according to Forrester Research projections.
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Mobile
Computerworld, 10/8/04: Google introduces wireless service
News Story by Juan Carlos Perez
OCTOBER 07, 2004 (IDG NEWS SERVICE) - Google Inc. on Thursday launched a beta-test version of Google SMS, a new service that lets users of wireless devices query Google for specific information, such as business or residential phone listings, product prices and word definitions, the company announced.
Google SMS also can be used to solve mathematical calculations, to look up area codes and ZIP codes and to receive snippets of Google search-engine results.
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Disaster Recovery
Computerworld, 10/8/04: Symantec releases data recovery tools
News Story by Paul Roberts
OCTOBER 06, 2004 (IDG NEWS SERVICE) - Security company Symantec Corp. yesterday announced the availability of new versions of its LiveState data recovery software.
The company is releasing updated versions of its LiveState Recovery Advanced Server, Standard Server and Desktop products. These products allow companies to copy important files or even entire applications and operating systems, which can be restored if a computer fails or is infected by a virus, Symantec said in a statement.
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Microsoft
C|net, 10/7/04: Flaw found in older Office versions
By Ina Fried
A security company warned Thursday that a flaw in Microsoft Office could allow a denial-of-service attack to be executed on systems running somewhat older versions of the popular productivity suite.
Secunia issued an advisory saying a buffer overrun flaw has been found in Office 2000, and potentially also in Office XP, that could allow hackers to take over a user's system. The company rated the flaw as "highly critical."
The security firm said that vulnerability is caused by an error in the way Microsoft Word manages input when parsing document files. It said the flaw could be exploited through a specially-crafted document and recommends that, until a fix is found, users only open trusted Word documents.
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