IT Performance Management
Gartner, 11/17/04: CIO Update: Predicts 2005: New Business Priorities Confront SMB CIOs
A changing marketplace demands that CIOs of small and midsize businesses (SMBs) balance their efforts from purely technical matters to business-oriented decision making. Failure to do so could jeopardize the business as a whole.
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Gartner, 11/9/04: Use Business-Level Metrics to Assess IT Outsourcing's Value
Proving the business value of IT doesn’t have to be elusive. Organizations can start by linking their service providers' technical and process performance measures.
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Gartner, 11/10/04: The Evolution of IT Performance Management
IT organizations are struggling to measure their own performance. IT managers can take advantage of several emerging trends and best practices to facilitate effective IT performance management.
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Support Services Market
Gartner, 11/12/04: Infrastructure Support Services Growth Rates to Climb After 2005
Spending for infrastructure support services is projected to reach nearly $139 billion in 2005. Consistent with Gartner Dataquest's July forecast of IT services, worldwide growth rates for infrastructure support services declined from 2002 through 2004, but they will begin a steady climb starting in 2006. Infrastructure support services include hardware maintenance and support services and software support services.
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Predictions
Gartner, 11/17/04: Our Top Predictions for 2005, and Beyond
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Prediction: By 2015, collective intelligence breakthroughs will drive a 10 percent productivity increase.
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Cyberattacks against software flaws will double in speed by 2006.
By 2006, attacks against misconfigured software will decrease because Microsoft and other vendors will ship software with more-secure default configurations.
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By 2015, 40 percent of today's IT job roles will be lost to automation.
A significant shift will occur to embrace process-focused mind-sets toward managing the business.
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