I used to pride myself on my courteous manner when dealing with customer service representatives, but recently I find myself getting less and less polite.
Since I used to work as, among other things, a telephone technical support guy for Powerland Computer and Pangea.ca, I know how annoying it is to be on the other end of the 1-800 number, listening to some idiotic and irrational customer screaming his/her face off at you.
The reason this issue came up is because I just got off the phone with one of my many banks who recently returned my tuition cheque because the deposit that covered it was a US$ cheque which takes 30 days to become "available". This makes me SO MAD because this screw-up a) costs me a NSF charge from the university, and b) makes me look like an idiot who can't manage their money or a crook who writes bad cheques.
The same thing happened when my laptop wouldn't boot recently. In that case the customer service person was really helpful, but I almost went crazy even before talking to anyone, while trying to navigate their maze of touch-tone voice prompts. Same with President's Choice Financial -- You can't even talk to a live person until you enter your card number and password! What if you don't know your password?
I guess the moral of this little rant is I'd better take some kind of anger management pills before I buy a gun and walk into a PC Financial branch ... except they don't have any branches. I guess it will have to be a Zehr's or something.
Disclaimer: I do not actually indend to harm any customer or employee of any of the following companies: Amicus Bank (PC Financial) or any other member of the CIBC group of companies, Zehrmart Inc., or any of the other Loblaw Companies Limited.
6:19:25 PM 
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