From Eric Peterson at JupiterResearch:

... does Network Computing really do the market justice to declare WebSideStory's HBX On-Demand Web Analytics their Editor's Choice for retail analytics if Coremetrics and Omniture were not even part of the review process? According to the review's author's they "set out to find Web analytics products with e-commerce components designed to help organizations increase Web site revenue" but "Core Metrics declined to participate, as did Harvest Solutions, which cited a lack of resources. Omniture, whose offering won our Editor's Choice award in a similar review last year, initially agreed to participate, and we implemented its SiteCatalyst. However, the vendor's lack of responsiveness during testing forced us to drop it from the review."

From Eric Peterson at JupiterResearch:

One of the great things about being an analyst is knowing that every once and awhile companies actually listen. Case in point: one of the near constant complaints I hear about Omniture is about complexity in their pricing model, essentially a lack of transparency in pricing that leads to "gotcha" moments down the road. Nobody likes to believe they've licensed an application that will solve their problems only to discover that "oh, if you want that answer you'll need to write another check ..." A number of companies have complained to me about Omniture making them pay for additional metrics or functionality that they believed would be (or should be) included in the base price for the application.