Wednesday, October 22, 2003

Circular Logic Breathing... Boing Boing linked to a transcript of a phone conversation with an Ebay rep. regarding the sale of imaginary goods with real world value (namely Ultima Online property and gold). Here's a different excerpt than what BB had.  Check out the whole thing.  These kind of logic conversations with Customer Service reps are a particular brand of torture.  I think of everything I went through with Verizon to get my DSL installed... oooh.... "I’m selling an online account and I’m going to be shipping the buyer a password to the account." "OK, I can tell you now then that that would not be covered." "Why not?" "Because it’s a virtual item." "But I’m not shipping a virtual item, I’m shipping a piece of paper or a floppy disk with a password for the virtual item." "But you’re not selling the password, you’re selling the virtual item, which is not a tangible good." "Well, neither is a football game. Football games are not tangible goods." "But you’re not selling the football game, you’re selling the tickets, and those are tangible." "So is the piece of paper I’m sending to my buyer." Silence. 10:05:13 AM    comment []

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