Updated: 21/04/2003; 14:09:21.
Making Connections
Occasional thoughts on knowledge, community, collaboration, usability and the web
        

29 March 2003

I spent the week listening to Jakob Nielsen and colleagues at the NN/g Usability Week. Definitely a worthwhile week and the sessions have helped fine-tune my thinking about user testing and incorporating usability into projects.

7:02:34 PM    comment []

Clay Shirky writes about "Permanet, Nearlynet, and Wireless Data" - the problems facing ubiquitous but high-cost 3G services in competition with growing low-cost WiFi connectivity.

"The reason the nearlynet strategy [good-enough connectivity at low initial cost and low but increasing quality] is so effective is that coverage over cost is often an exponential curve -- as the coverage you want rises, the cost rises far faster. It's easier to connect homes and offices than roads and streets, easier to connect cities than suburbs, suburbs than rural areas, and so forth. Thus permanet as a technological condition is tough to get to, since it involves biting off a whole problem at once. Permanet as a personal condition, however, is a different story. From the user's point of view, a kind of permanet exists when they can get to the internet whenever they like.

For many people in the laptop tribe, permanet is almost a reality now, with home and office wired, and any hotel or conference they attend Wifi- or ethernet-enabled, at speeds that far outstrip 3G. And since these are the people who reliably adopt new technology first, their ability to send a spreadsheet or receive a web page faster and at no incremental cost erodes the early use the 3G operators imagined building their data services on."

And 3G operators are likely to compound this problem by keeping control over as much of the application and service space as they can, hoping to pay off their huge investments with subscription revenues. But if they use a walled garden approach to constrain access to centralised services, they'll also kill innovation in services at the edges. This will undermine user incentives to move from good-enough WiFi connectivity when the user can already access a wide range of compelling services within a personal permanet.

4:51:44 PM    comment []

© Copyright 2003 Simon Forrest.
 
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