Quality : Searching for excellence? Quality methods are the paths to excellence in products and customer service. This topic covers Deming to Crosby and Six Sigma to Balanced Scorecards.
Updated: 6/5/2002; 1:40:55 AM.

 



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Wednesday, May 08, 2002


I wish I had 150,000 readers

In the last several days, as the news of Gartner's study was released, you just knew that Oracle would come out and complain. I have no idea who has sold the most database software, which company's software is used more or anything of the sort. I'm not sure Gartner knows. I'm not even sure IBM or Oracle can tell with a high degree of accuracy what they've sold. As Deming use to say, "It depends on who wants to know."

It so happens that my company sells and installs accounting and business management software. We've tried for almost a month to get a return call or a return email from an Oracle representative. This was after a national press release stating that Oracle wanted 100 new VAR's to sell their NetLedger software.

If I had readership, I'd be shouting so that all could hear! As it is, it doesn't matter enough to Oracle to call someone back who might be able to move some of their product, but they'll go into an all hands Defcon4 to whine about a Gartner finding. Ain't it grand?

Oracle disputes database rankings. The software maker is challenging a study by Gartner Dataquest that says Oracle has lost ground to IBM in the database market. [CNET News.com]


10:13:04 AM     Comments[]


© Copyright 2002 Steve Pilgrim.



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