Outsourcing
Information Week, 9/2/02: The Politics Of Outsourcing
More than ever, world events affect offshore outsourcing choices.
By Diane Rezendes Khirallah
Imagine being a business-technology manager charged with developing a network, and you have two bids from outsourcers: one for $1.5 million and one for $85,000. Would you take a chance on the low bidder? And if the bargain-basement price came from a relatively new company based in Russia, would you still be interested in the less-expensive option?
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Information Week, 9/2/02: Out With 'Outsourcing' And In With 'Co-Sourcing'
The term better reflects one company's approach to building teams that combine its IT staff with that of its outsourcer.
By Diane Rezendes Khirallah
Phil Zwieg, Northwestern Mutual's VP of IS, calls his company's relationship with Indian outsourcer InfoSys Technologies Ltd. "co-sourcing" rather than outsourcing. It better reflects the approach he's cultivating--building teams that combine IT staff from both companies. "We're totally focused toward operating that way," Zwieg says.
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Communications
The Wall Street Journal, 9/4/02: Instant Messaging Takes Off Within the Corporate World
By WILLIAM M. BULKELEY
Until Sept. 11, Dexter Senft's associates in the fixed-income division of Lehman Brothers Holdings Inc. had no trouble finding the managing director when they needed him; they were all in the same office in downtown Manhattan.
But after their office was damaged by the terrorist attacks across the street at the World Trade Center, he and his co-workers scattered to 15 sites. Their efforts to reach Mr. Senft by cellphone were often frustrated because he was on another call, and they never knew when he would read his e-mail.
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