Outsourcing
News Release, 8/30/02: Crayfish Announces New DESKWING Service Plans And New DESKWING Service Discount
TOKYO and NEW YORK, Aug. 30 /PRNewswire-FirstCall/ -- Crayfish Co., Ltd. (Nasdaq: CRFH; MOTHERS: 4747) ("Crayfish" or "the Company"), a provider of e-mail and web-hosting and other Internet-related services to small and medium-sized businesses in Japan, announced today that it plans to offer new DESKWING service plans and a new DESKWING discount plan.
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IT Services Management
Meta Group, 8/02: IT Service and Support: Performance Management
IT service and support organizations (ITSSOs — includes help desks, service desks, desk side service/support groups) must measure and report operationally based metrics and service-level measurements aligned with the priorities of the IT and end-user organizations. The mere counting of transactions handled is an operational measurement, but without correlation to priorities of the business organization and true performance of the service and support organization, it has very little use. Through 2005, strategic ITSSOs will evolve defined services and related performance metrics to aid in managing costs, determining investments, and illustrating value.
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Microsoft
Reuters, 8/29/02: Microsoft says found security flaw in Windows
SEATTLE (REUTERS) - Microsoft Corp. said on Thursday that a security flaw in all versions of its flagship Windows operating system software released since Windows 98 could allow attackers to delete digital certificates.
The world's top software maker said that an infiltrator could use an e-mail or a Web site to gain entry into a system and delete the pieces of data that are used to encrypt other data, such as e-mail messages.
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This Digital Life
San Jose Mercury News, 8/30/02: Online laundry technology takes wait out of washing
By Mike Langberg
College students sitting in their dorm rooms will soon get an answer via the Internet to one of life's great unanswered questions: Is there a washer or dryer available in the basement laundry room?
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San Francisco Chronicle, 8/30/02: For Siebel, the party isn't over
David Lazarus
Business leaders are scrambling these days to eliminate the lavish displays of wealth that characterized corporate America during the fat years.
Not Tom Siebel, though.
The chairman and chief executive officer of San Mateo software manufacturer Siebel Systems has rented out the entire Four Seasons resort near Puerto Vallarta this weekend and is flying down hundreds of guests for a surprise birthday party for his wife.
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