Outsourcing
Meta Group, 8/12/02: Outsourcers Channeling Products
Service Management Strategies
Dean Davison
Our research indicates a trend toward greater outsourcing. Because of that, outsourcer influence in technology product purchases (e.g., hardware, software) will increase from 15% in 2002 to 25% in 2005, driven primarily by "standard solutions." In response, product vendors increasingly view outsourcers as a key distribution channel and are seeking alliances. Outsourcers have always attempted to control project cost and complexity by focusing on a set of preferred vendors. This predilection, combined with the increased value of the technology purchases, results in an increase in outsourcer influence on technology vendors' pricing and product plans. IT managers must determine whether specific products are either included or excluded from the preferred outsourcer list and recognize that "non-standard" product use can dramatically increase outsourcing prices. Bottom Line: Outsourcer influence on product decisions will increase dramatically through 2005. IT organizations should follow outsourcer recommendations in the absence of a direct, contradictory rationale.
[complete research note}
IT Management
Darwin, 8/02: From Techie Geek to Management Suite
The Transformation of New IT Leaders
BY SHARON M. GAZDA
AS AN EXECUTIVE coach, I am a student of organizational behavior. The dynamics of how people work together to achieve common goals is a never-ending source of wonder.
Over the years I have had the opportunity to work with many highly intelligent, technically oriented professionals and executives, often referred to nowadays as "Einsteins." These are the technologists and scientists who operate behind the scenes and create the breakthrough developments that drive business.
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Information Week, 8/26/02: Focus On The Process
In today's tight economy, IT managers and vendors have to deliver better business processes, not just better technology
By Eric Chabrow And David M. Ewalt
Hang around with a group of business-technology executives for very long and someone's guaranteed to say something remarkably close to this: "The technology's the easy part. Changing people and processes, that's what's hard."
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Dell
Information Week, 8/26/02: Dell Branches Out
The PC maker turns its manufacturing prowess to new servers, storage, and networking
By Larry Greenemeier With Martin J. Garvey And John Rendleman
Dell Computer has leveraged its wildly successful and efficient build-to-order model to become the leader in the U.S. market for Intel-based PCs and servers. In one hour, the company can manufacture as many business PCs -just over 2,000-in its Morton L. Topfer Manufacturing Center in Round Rock, Texas, as it would in an entire day 10 years ago. Now, Dell is aggressively moving to repeat that success in three new areas: modular servers, storage, and networking.
[more]
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