Outsourcing
Computerworld, 8/26/02: Sizing Up Outsourcers
A new set of metrics helps IT managers measure providers' performance and reduce their own risk.
By MATT HAMBLEN
IT outsourcing contracts are expected to increase dramatically in number in coming years, forcing IT managers to face an array of puzzling choices in picking providers and monitoring contracts.
For example, if your company needs to outsource only one department or function, such as the help desk, would you know which outsourcers are best in that area? Could you compare the abilities of a number of providers with any objectivity beyond their bids? What criteria would you use to measure performance over the course of a contract?
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Dell
The New York Times, 8/27/02: On a Roll, Dell Enters Uncharted Territory
By STEVE LOHR
When they met with industry analysts in New York in April, Michael Dell and his management team were curiously buoyant, playful, swaggering a bit. The computer industry's worst slump in memory? It was a cloud with a shining silver lining for the company, they said — a splendid opportunity for Dell Computer, the hyper-efficient predator of the personal computer business.
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IT Management
The Washington Post, 8/27/02: Tech's Major Decline
College Students Turning Away From Bits and Bytes
"I want to do something that will contribute to the practical world," John Yandziak says about his decision not to focus on technology.
By Ellen McCarthy
If John Yandziak had been entering college a few years ago, he might have sought a stake in the "new" economy. He might have dreamed of becoming an ace code-cracker for the CIA or the National Security Agency, or imagined toppling an empire with revolutionary software. Maybe he would have tried to use the Internet to end world hunger.
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Badges
The Wall Street Journal, 8/27/02: Badgered by Bosses Over IDs, Pent-Up Workers Get Creative
By IANTHE JEANNE DUGAN
Leslie Kleitman, an information-technology manager at Hewlett-Packard Co.'s Palo Alto, Calif., office, used to carry a simple name tag in her purse. "Now, you have to have a picture badge -- and you have to wear it," she says.
She tried hanging it from her belt with a retractable "Hewlett-Packard" clip. But it didn't work with a dress, so she gave the clip to her husband for his fishing vest. She switched to the standard silver "ball and chain" necklace. "It was ugly," she says. It pinched. She sought something new.
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