Outsourcing
Wall Street & Technology, 8/9/02: Outsourcing: The Wave of the Future in Trading Floor Disaster Recovery?
By:Robert Sales
Searching for back-up trading floor solutions, financial-services firms are now more actively considering outsourcing disaster recovery to third-party vendors that specialize in redundant trading facilities. Post 9/11, all types of firms -- including investment banks, brokerages and money managers -- have had to spend time figuring out how they were going to back up their primary floor in the event of another disaster. A handful of larger firms have already announced their intention to build redundant-trading facilities on their own, but, increasingly, small-to-mid-size firms are turning to third-party vendors to accommodate their backup trading-floor needs.
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PC Support
ZDNet News, 8/9/02: PC support sends a busy signal
By Ian Fried
While consumers are paying less for their computers, a new survey shows they are also increasingly unhappy with the level of customer support they are getting with those PCs.
Consumer Reports magazine, which recently polled subscribers on its Web site, said this week that the results show customer satisfaction with technical support is down across the PC industry.
"It's significantly down," said Mark Kotkin, assistant director of survey research for Consumer Reports. Consumers are particularly concerned with increased time spent on hold as well as dropped calls to technical support, Kotkin said.
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Microsoft
The Register, 8/8/02: Whither Exchange users?
E-mail is now a tool that is to be found at the heart of everyday business. Along with the increasing reliance that is now placed upon e-mail has come a cost: the very large cost associated with managing these systems. At the moment Microsoft supplies one of the most widely deployed e-mail engines in the guise of Exchange. But will the recent changes to Microsoft's licensing plans and revelations concerning the next version of Exchange have any effect on usage?
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San Jose Mercury News, 8/9/02: Online security accord OK'd
By Heather Fleming Phillips
WASHINGTON - Microsoft agreed to a settlement with federal regulators Thursday that forces the company to beef up security of its Passport online identification service and subject itself to government oversight for the next 20 years.
The settlement, issued by the Federal Trade Commission, raises the bar on security and privacy for all companies doing business online, lawyers and industry experts said.
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SMB
ITWorld, 8/8/02: IBM looks to SMB sector for Linux love
Matt Berger, IDG News Service, San Francisco Bureau
Ahead of the Linuxworld Conference and Expo, which begins Tuesday in San Francisco, IBM Corp. is seeding the field with a collection of announcements that illustrate its momentum behind the open-source operating system. The company detailed Thursday new customers that have chosen to use Linux with its hardware and software. Nine customers being highlighted bring IBM's tally of Linux followers to more than 4,600, the company said.
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Networking
TechWeb, 8/9/02: VPN Technology: Virtually Perfect?
Look at the numbers and it's hard to believe IT pros ever had any worries about deploying virtual private network technology. Demand for VPN products and services is soaring: IDC expects the VPN services market to triple by 2006, to $14.7 billion. That's a 22 percent compound annual growth rate.
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