Outsourcing
Computerworld, 8/16/02: Verizon outsourcing unit to focus on small, midsize firms
By LUCAS MEARIAN
Verizon Communications' IT outsourcing unit, which is trying to compete for business against larger vendors despite its limited staff of only about 250 dedicated workers, is revamping its marketing efforts to focus mainly on deals with small and midsize companies.
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Help Desk
Giga, 8/16/02: Define Every Metric Carefully When Negotiating Help Desk Outsourcing Contracts
All metrics may not be created equal, especially in help desk outsourcing contracts. In the section of the contract detailing service level agreements (SLAs) and agent performance metrics, insist that a full definition of each metric be included. The outsourcer’s definition of common service metrics may differ from its ustomer’s, so the contractual values may need to change to reflect your expectations for service.
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Computer Science Corporation
Computerworld, 8/16/02: Computer Sciences offers voluntary leave
By JAIKUMAR VIJAYAN
Computer Sciences Corp. in El Segundo, Calif., is offering a voluntary extended leave program under which employees can take at least six months leave with 20% pay.
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Data Security
Infoworld, 8/16/02: Vendors tighten e-mail security
By Cathleen Moore
E-MAIL IS A critical link for transporting highly sensitive and confidential data, but without effective policy control, these vital messages can take on a life of their own after being sent.
As illustrated recently by high-profile battles involving Enron and WorldCom accounting, leaving a trail of electronic documents can be legally damaging, and searching through millions of archived messages can be costly.
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