Outsourcing
Gartner, 11/22/02: IT Management Services Will Grow to $186 Billion
On 15 November 2002, Gartner Dataquest updated its forecast for the worldwide IT services market by segment, region and environment (see the Gartner Dataquest Alert "Worldwide Forecast for IT Services: November 2002 Update". One of the fastest growing segments of the overall IT services market is IT management services.
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IT Management
Computerworld, 12/2/02: Your Real Customers
By FRANK HAYES
We call our users customers. We call the systems we put in their hands products. We call our arguments for building those products a business case.
And we're kidding ourselves.
Real customers have choices. Our users generally don't.
Real products have to compete for customers in the marketplace. Our systems don't.
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The Wall Street Journal, 12/3/02: Outlook for Information Chiefs Improves as Demand Picks Up
By KEMBA DUNHAM
There's a glimmer of hope for chief information officers who have been unsuccessfully looking for work recently.
Craig Randall, a managing director of DHR, a Chicago search firm, says that companies are once again approaching him about finding chief information officers. Many had been unwilling to spend money on hiring information-technology professionals since early 2001. But "in the last six months, we've booked three great assignments for CIO people," he adds. "We weren't getting these calls 12 months ago."
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Change Management
Giga, 11/27/02: There’s More to Change Management Than Change Control
Margo Visitacion
There is quite a bit of confusion surrounding the concept of change management (CM). While both change management and change control manage the activity of change and maintain the integrity of code, change management practices focus more tightly on maintaining the integrity of project deliverables. Each process has overlapping activities that are dependent on each other; for example, source code management activities have direct bearing on release management, and good practices here support iterative change control in project management.
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Help Desk
Giga, 11/27/02: Help Desk Vendors Offer Free Software to Convert From Competitive Product: Is It Really Free?
John Ragsdale
Tivoli Service Desk (TSD) customers should be investigating alternate products since TSD has been end-of-life’d (though current customers will continue to be offered maintenance through 2003). Remedy and Peregrine customers who have made a decision to replace their existing implementation should definitely take advantage of the special pricing available from Remedy and Peregrine competitors. However, the risk in staying with either Remedy or Peregrine software has been greatly reduced, and both products will continue to be supported and expanded for the foreseeable future. Financially rejuvenated by the $355 million cash sale of the Remedy division to BMC (approved by the courts on Nov. 21, 2002), Peregrine’s viability is no longer a serious concern, and BMC has committed to invest in helping Remedy retain and grow market share.
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