Offshoring
Infoworld, 6/2/04: HP stepping up outsourcing in India, sources say
Company now offering back-office services from India to its customers
By John Ribeiro
BANGALORE, INDIA -- Having handled a large chunk of its own global accounting functions from a subsidiary in Bangalore for more than three years, Hewlett-Packard Co. (HP) is now offering similar back-office services from India to its customers, sources familiar with the plans said.
"Having gained the confidence that we can do this out of India, we are extending these accounting services to our clients," said a senior HP official in India, who spoke on condition of anonymity.
To begin with, HP is setting up a back-office accounts processing facility in Bangalore for Procter & Gamble Co. (P&G), according to other HP sources in India. It was unclear how many staff will work at the P&G facility or exactly which accounts functions will be handled. HP has offered some of the staff working in its own accounting operations the opportunity to work at the P&G facility, the sources said.
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Outsourcing
FreshAir with Terry Gross, KQED, 6/3/04: 1:00p & 7:00p PT, The Other Side of Outsourcing
When you call an 800 number for customer service, the person on the other end may actually be in India, where many American jobs have been outsourced. Tom Friedman talks about his new Discovery Channel documentary: "The Other Side of Outsourcing." And we'll talk about his latest foreign affairs columns in the New York Times.
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Microsoft
Internetnews.com, 6/2/04: XP SP2: Do's & Don'ts For Web Sites
By Ryan Naraine
If you manage a Web site that uses ActiveX controls, file downloads, pop-up windows or the Microsoft Java Virtual Machine (MSJVM), chances are you will need to tweak your code to deal with the new security features in Windows XP Service Pack 2 (SP2).
As part of preparations for the final release of the service pack, Microsoft (Quote, Chart) is again urging Web developers to closely examine the XP changes and make the necessary code modifications to minimize disruptions.
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Security
Computerworld, 6/1/04: Network Associates granted broad antispam patent
It covers a variety of spam-filtering techniques already in use
News Story by Scarlet Pruitt
Network Associates Inc. said today that it has been granted a broad U.S. patent for technology covering "various computer program products, systems and methods" for filtering unwanted e-mail messages.
The antivirus software company said that U.S. Patent No. 6,732,157 encompasses use of multiple spam-filtering techniques such as compound filters, paragraph hashing and Bayesian rules. These techniques have been proposed and used by a number of antispam technology proponents, and it wasn't clear from the filing how the patent would affect competitors to Network Associates' McAfee for Consumers antispam offerings.
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