Update on Dell fiasco

To be fair I'm updating you on my problems with Dell. The next day I received a call from a Dell representative regarding my problems. He called while I was watching Minority Report with my boys, great movie. I didn't answer the call, but we called back several times trying to get a hold of me, nice. We finally connected later that evening, after normal work hours. He was very apologetic and promised that my problems would be addressed. He said that they understood they had support quality problems with some of SE Asia. He said if that I live in Singapore or Malaysia, these problems wouldn't have occurred. Sounds like they are outsourcing their support for some of SE Asia (including Indonesia) through someone in India. My battery and mini-PCI combo card was shipped to a friend in Singapore today. Dell will come to his office and swap the old for new parts. Then another friend will need to hand carry them into Indonesia to avoid customs charges! All of that stuff is due to the fact that Dell doesn't sell/support the Inspiron 8000 in Indonesia.

When all is said and done (and fixed) I'm going to sell this monster of a machine (which I really do like) for a lower end (video & RAM) Fujitu S series that weighs about 1.7 kilos!

9:27:55 PM     

New virus, worm

New worm: Wanna know a secret?. I got hit by this one, but Outlook 2002 blocked it. I have to admit I opened it, but I have a good reason, really. The title was "Your Password" or something like that. Well, the person it came from was connected to a ISP that I'd recently contacted about getting a better connection to the Internet. So, I thought, wow these guys are going to send me a freebie account to try out?!?! No such luck, but I do know who I won't be doing business with!

3:48:46 PM