About Walkenhorst-Lakeland: "Don't make any mistake: this case in about good and evil."
"In the US I don't talk about threats - too politically incorrect. I talk about leverage."
"Do you hold truth in your hand? No. Don't be so presumptuous."
"Is verbal diarrhea going to change someone's mind? No." (ed.- English, being a wonderful, rich language, has a succinct term for this condition: logorrhea)
(the one-minute-manager's guide to negotiating) "Your job is not to convince people. Understand their point of view; take their beliefs as given. Work with their beliefs, don't change them. Solve their problem, not yours. Always give before you take."
