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21:23 03/06/02 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||
like it or not, we're all in this together. No Simpler than this' Thoughts:
Thursday, February 14, 2002
| # 14:31 HelloWorld |
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'reactive mode customer service in email' == people do not read the information you send them. they reply with platitudes and make you re-send the information you told them in the initial message ==> what a f* turnoff. worse when you have seen it happen to a friend and have experienced it yourself more than once@#@!
i'm now sorting vendors into two bins. ones that re-act.. and ones that act/or are pro-active. | ||