Outsourcing
Gartner, 1/19/04: Small and Midsize Business IT Outsourcing Vendor Market Trends, 2003
By Robert H. Brown
A significant increase in attention by outsourcing vendors to small and midsize businesses (SMBs) occurred in 2003. More SMBs are using outsourcing services than ever before, but this option is still not a mainstream pursuit for most. Most vendors seek opportunities among midsize (not small) businesses, and they do so as a parallel activity to business development efforts with large businesses. Gartner Dataquest estimates that the IT management market size and forecast for small businesses (1 to 99 employees) in 2003 is $1.84 billion and will grow to reach $2.58 billion by 2006. The midsize business (100 to 999 employees) IT management market in 2003 is estimated at $12.65 billion in 2003 and will grow to reach $15.67 billion by 2006.
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Giga, 1/14/04: The Rebirth of E-Mail Outsourcing
William Martorelli and Jonathan Penn
After several years in which interest had been minimal, many companies are considering anew whether to outsource their e-mail and messaging infrastructure. Reasons for this renewed interest include a growing trend toward selective outsourcing, regulatory concerns and looming transitions among an increasingly complex messaging infrastructure facing major architectural transitions. Another reason is that a messaging infrastructure is difficult and costly to maintain. Outsourcing options are proliferating, including remotely hosted models, on-site managed models and outsourcing options tied to broader outsourcing relationships from a growing number of suppliers, including major outsourcing companies, e-mail specialists, telecom companies and Web hosting suppliers. E-mail is commonly viewed as mission-critical but seldom viewed as differentiating. Moreover, e-mail and messaging are increasingly viewed as infrastructure, not as applications per se, and are therefore subject to outsourcing decisions.
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Computerworld, 1/19/04: The future of security management: Why it's in network and systems companies
Opinion by Ron Moritz, Computer Associates
Network and systems management providers are best positioned to become the leading security management vendors.
Ten years ago, a period of time that even measured at Internet speed isn't all that historical, software companies that had been rapidly innovating technologies to help companies respond to the growing complexity of managing diverse systems and networks faced an interesting challenge: They discovered that innovation was no longer the key to success.
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IT Management
Computerworld, 1/20/04: IBM offers Linux migration from Windows NT
Microsoft is ending support and security patches for Windows NT at year's end
Story by Scarlet Pruitt
IBM is readying a program to push its enterprise software running on Linux as an alternative to Microsoft Corp. software running on that company's soon-to-be discontinued Windows NT operating system.
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Computerworld, 1/20/04: IT spending on security, CRM to rise in 2004
Story by Denise Dubie
With overall IT budgets expected to increase this year, industry watchers are looking for customers to satisfy pent-up demand for software products, in particular those for securing networks and improving customer relations.
Roughly 80% of the 50 big IT shops Merrill Lynch & Co. surveyed said their IT budgets will increase by 5% or better from last year and 46% have security products on their shopping list.
"Customers are beginning to feel more confident in their spending intentions," the report says. "There is potential for greater levels of spending . . . as organizations strive to enhance their own competitive position."
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Collaborative Technology
Infoworld, 1/19/04: E-mail gets context
ePeople, Kubi aim to extract knowledge from e-mail
By Cathleen Moore
ePeople this week will introduce Teamwork 5.1, featuring native integration with Microsoft Outlook. The server-side version of Teamwork works with standard SMTP e-mail products, CRM systems, and IM.
Rather than forcing workers to collaborate within line-of-business applications or specified collaboration spaces, Teamwork 5.1 adds context and visibility where collaborative interactions are most common: in e-mail. Teamwork 5.1 helps workers find experts, locate business-critical messages, and capture knowledge for visibility and reuse, all without leaving Outlook.
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