Help Desk
Internetnews.com, 4/12/04: Reach Out and Fix Someone
By Michael Singer and Susan Kuchinskas
HP wants to ease the burden of harried help desk folk with an automated offering that lets them remotely harvest end-user information.
The company Monday introduced a Web-based technical support offering, HP Instant Support Corporate Edition (ISCE). It said the product automatically identifies, diagnoses and resolves computing problems within an enterprise's distributed desktop computing and printing environment. The product is targeted at corporate IT help desk support teams, and HP claims it can help lower support costs by 10 to 30 percent.
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Offshoring
Infoworld, 4/13/04: Dell's workforce mostly outside of U.S.
Company's newly appointed CEO says Dell will continue offshoring jobs
By Scarlet Pruitt, IDG News Service April 13, 2004
Round Rock, Texas-based Dell Inc. employs more people abroad than it does in the U.S, it disclosed in a regulatory filing this week.
As of Jan. 30, the computer systems giant employed 23,800 employees outside of the U.S. and 22,200 domestically, it said in a filing submitted to the U.S. Securities and Exchange Commission (SEC) Monday.
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Infoworld, 4/13/04: Indian outsourcer Infosys powers ahead
Software services company reports revenue of more than $1 billion
By David Legard
Infosys Technologies Ltd., India's largest publicly-held software services company, increased profit by 38.7 percent to $270 million for its 2003-2004 fiscal year ended March 31, 2004, the company said Tuesday in a statement.
The company also increased revenue by 41 percent to $1.06 billion, breaking the $1 billion barrier for the first time, it said. Infosys reached the $100 million revenue barrier in 1999 and $500 million in 2002.
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Future Focus
USA Today, 4/11/04: Firms will pay when workers make escape
By Alan M. Webber
For some time now, the economy has been a good-news/bad-news story. The good news has been the recovery. Productivity has gone up, so has demand, and there has been a general sense that the recent recession has shifted into the rearview mirror. The bad news has been the lack of new job creation. Until March. The Labor Department's most recent report says that 308,000 new jobs were created, the most in four years. The Bush administration is treating the improved job performance as good news — and it is. Except for one very serious problem that's lurking below the headlines.
This beneath-the-surface issue isn't jobs. It's work. Specifically, it's the growing recognition by workers that corporate leaders have so abused them during the recent recession that, when a job-producing recovery really kicks in, as appears to be happening, companies will suffer a tsunami-like wave of employee defection. The disruption will be enormous; the costs, astronomical. And the signs are already there that foreshadow just how serious the problem could become.
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