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Friday, April 05, 2002

Holy cheez factor! "Corporate image management is back in da house! These companies' products rocked so good they had to tell the world -- with an IT Anthem!" A personal favourite: They Might Be Giants perform for a graphics design company! [hs]
9:48:36 AM

Turns out that 40%-80% of people bail out of IVR applications for a live operator. I did not know that. The real brass ring that people are grasping for is speech recognition capabilities within IVR applications. [gtb]
9:45:06 AM

With the advent of VoiceXML technology, V-commerce has become the newest paradigm for using technology to re-invent commerce. The web enabled E-commerce, allowing the entire sales and purchase process to happen over a computer. Data-ready PDAs and mobile phones extended this to M-commerce, allowing the same transactions to be made anywhere. Now, V-commerce allows these transactions to be made in a more natural way by using normal speech, and allows these transactions to be made without any special equipment (phones are generally ubiquitous). Read more.

v-commerce? Another buzzword is born. [gtb]
9:37:35 AM

VoiceXML is a powerful, yet simple language for building voice dialog applications. It leverages web architecture, tools, and technology to enable innovative new telephone applications. Thanks to the standardization efforts of the VoiceXML Forum and the W3C, it is gaining widespread adoption. New language features in the recently published draft of VoiceXML 2.0, and new call control features currently under development, promise an even richer voice-enabled Web. Read more.

We've had some impressive project success through the use of VoiceXML. The spec is an excellent application of XML, and it is very straightforward to use. We've gotten entire IVR applications up in days, not weeks. The big benefit is that allows developers to work in the productive and open world of Internet standards, not arcane and proprietary scripting languages and hardware. [hs]
9:34:16 AM