Thursday, April 11, 2002

"IT's Tragedy of the Commons", an article by Chris Pickering. "This is the tragedy of the commons coming home to roost. If business decision-makers controlled their own IT budgets, part of their natural decision process would be to weigh expected benefits against expected costs and decide whether it was worth spending scarce dollars that way. But with centralized IT budgets controlled by IT, there is no natural constraint on the business decision-makers to keep them from asking for all the IT they can get. ". I'd argue that this problem is less classic "tragedy of the commons" and more classic centralized versus decentralized decision making. [gtb] 10:52:06 AM

A very detailed analysis of the future of web services by San Francisco's The Stencil Group. "Bottom-line, web services will result in significant opportunities for technical and business innovation. Although today's incumbent software platforms certainly will contribute significantly to this emerging market, we believe some of the most important solutions are coming from smaller software companies that are tackling real problems today. " [gtb] 10:41:47 AM

Updating your IVR applications with VoiceXML.  A basic overview by Jonathan Eisenzopf. "Despite the benefits of the Web, most customers still use the phone to obtain flight departure times, order products, or pay late bills. As soon as a customer picks up the telephone, your company loses some of the money and effort spent implementing a comprehensive enterprise Web infrastructure. To fully realize the return on your investment, you need to be able to extend the service system to these customers as well." [gtb] 10:31:49 AM

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