So I amazingly enough got into a fight with a Microsoft Customer Service Rep this afternoon, they have this incredibly stupid policy about replacement software if you lost any product that is older than the Windows 2000 software series. I had this customer that was trying to find replacement software for Exchange 5.5 which by the way, many many people who use microsoft are probably still using and usually microsoft is extremely helpful: for example if you lost your windows XP software disk and needed a replacement, you just call the fullfilment number located on their website and send them a copy of your invoice + 23.50 and they'll replaced the software however.....
if you lost your exchange 5.5 software which is one version before exchange 2000...here's the process:
you must go out and find someone that either has a copy that they can give you, find a copy on ebay or somewhere..good luck..no luck tonight..searched a few sites and ebay..
then you must purchase the current version of exchange (which is 2000) $1149.00
then you can purchase an open license from microsoft for about 150.00 which will allow you to downgrade the exchange 2000 version to exchange 5.5
Now you know this is a roundabout way of getting you to purchase exchange 2000 and or migrating to exchange 2000. And the rep told me that they weren't trying to make the customer buy and unneccessary software and that they wanted the customer to be happy with microsoft..my customer was extremely frustrated with the whole process...and I agree...total price to replace his software via microsoft's replacement policy = 2000.00 and that's if your lucky enough to find a copy of exchange 5.5 somewhere
Now stupid question, why couldn't he just go to ebay and buy it without steps 2 and 3??
By the end of my day - I'll just copy our copy and give it to him..less hassle
7:08:14 PM 
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