Sunday, August 03, 2003

Umax Charging for Drivers A reader reports he went to the Umax website to get updated drivers for his three-year-old Astra 1220s scanner. He was surprised to discover that for his scanner, and many other Umax models as well, Umax is no longer making drivers available for free download. Instead, customers must order a CD for $14.50. As he wrote: “There is no cost for Umax to provide the drivers online for free. Charging for a CD-ROM is unfair (I paid for the drivers once), inefficient (I have to wait for the drivers), and environmentally unsound (another CD to eventually throw in the trash). I'm sorry that this company has stooped to such a low level. I assure you, I do not do business (and recommend to others not to do business) with companies that treat their customers so poorly.” 12:35:17 PM    comment []