Wednesday, August 13, 2003

Netflix "Free" Trial A free trial can wind up costing you, warns one reader: I recently signed up for a two-week free trial of Netflix. After looking for some DVDs and realizing they didn't have any of the new releases, I knew this service wasn't for me. I rented three movies I wanted to see, kept them for four days and sent them back. I then went to their web site and canceled my membership two days before the free trial was to expire. Luckily, I check my credit card statements on line once a week to make sure everything is OK and to my surprise, there was a membership charge for Netflix. I immediately called them to ask what was going on. They apologized, attributed the charge to a system problem and quickly reversed the charge. I suspect some of your readers might not check their statements often enough and may question whether they canceled early enough to avoid being charged. I'm willing to bet Netflix makes a lot of money this way. 10:43:36 PM    comment []