I was reading the below article and noted that this was an example of software that could've been explored, though who knows if it would've integrated with a home-grown system as well as just buidling it.
Quite the dilimia that folks want to do things on their own so they could do it EXACTLY like they want, when others have poured so much into making a universal product.
Universal products do work. Like electricity. heh.
Help desk software has eye on compliance. FootPrints, accessed via a browser, lets IT staffs enter problems into a centralized database and share information about the progress made towards solving each problem. [Computerworld News]
9:49:21 AM
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