Updated: 3/17/06; 10:33:57 PM.
Gary Mintchell's Feed Forward
Manufacturing and Leadership.
        

Thursday, July 22, 2004

Security

I'm in the middle of about 3000 miles worth of driving. Up and back to Chicago for some intense meetings, then down to Florida and back to visit our son. At a refueling stop in northwestern Indiana, I overheard the two clerks discussing whether two cars had just driven away without paying. They told me that that happens a couple of times every day.

Last night I stayed at a kind of a "middle tier" hotel in south Georgia. A sign on the vanity listed popular items like towels, wash cloths and the like with prices if I wanted to "buy" them. Noting that if "your forgot to tell the desk" that you were buying these items but that they were missing, then your credit card would be charged.

i work out at a YMCA when I'm in town. Even there signs are everywhere to gently remind members to please bring towels back.

I'm not going to philosophize about whether this is a growing trend or what the underlying causes are. Rather, think about this behavior and your manufacturing systems. Most of the research and writing I've seen about data integrity, company secrets and potential process integrity problems point to greater danger from people inside the company than from outside attacks. I hate companies that are so distrustful of employees that they institute tons of procedures and look over everyone's shoulder. However, due diligence means constructing procedures, passwords and access such as to minimize potential problems.

Check out the Josephson Institute of Ethics, http://www.josephsoninstitute.org, for a company that specializes on training and assisting companies on the consequences of a company's unethical behavior and how to promote ethical behavior.
12:54:27 PM    comment []


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