Siebel Help Desk
We met with Mark Sunday, CIO of Siebel, on Wednesday and had a follow up meeting with Siebel yesterday to discuss our implementation of Siebel help desk. There have been some problems with the project and we either need to get it turned around and done right or move on. For some reason, some of the agents that provided input into the project did not want to implement the online service request functionality. To me, that was completely unacceptable and removes a lot of the value that could be gained.
Siebel has moved the headquarters of its IT operations to Sandy and has expressed a strong commitment to the project's success. We will be working over the next few days to clarify the vision and requirements.
Like most IT companies, Siebel's stock has taken a tremendous hit over the past year from a high of over $35 per share down to $9.43 currently. It bottomed out at about $5 and is on its way back up. Siebel is #19 on Fortune's list of the top 100 fastest growing companies. It also ranks as #5 on the list of most admired companies in the Computer Software industry.