Tuesday, April 8, 2003

GRIPEBLOG---I spoke with a real live person at Netflix (finally.) They are contacting the Post Office. They are going to see if DVD's have been disappearing from the mailboxes of other people in our neighborhood. _______________________________ 2:36:05 PM    comment []

GRIPEBLOG---Hi Steve, Thanks for your inquiry. If you're experiencing problems with your rentals, you may visit the "Shipping Problems" page. You can reach this page by clicking the link below: http://www.netflix.com/ShippingProblems On this page you will be able to indicate any difficulties you may have experienced with your DVDs. For each option listed, you'll also find links that will help answer your questions and resolve problems. DVD Didn't Arrive - confirm and update your address and, depending on the promised receipt date, report that the movie may be lost in the mail. Received Wrong DVD - send back and reorder a movie. DVD is Damaged - offers troubleshooting tips and how to reorder a movie. Returned DVD - lets us know if you mailed a movie back to Netflix more than 6 days ago. Pay for this DVD - You can pay for a lost DVD. After you have selected the shipping problem, select the DVD title which has the problem. Then simply click "Report This Problem" and follow the steps that appear on the next page. Please feel free to contact us at 1-888-638-3549 if you need further assistance. Thanks, Doug Netflix Customer Service -------------------- (MY REPLY) Doug; Thank you for your Email. As per your suggestion, I have reported all three of the movies in my current movie cue as missing. It seems to me to be an amazing coincidence that three out of the three DVD's sent to me recently were lost in the mail either coming to me or being returned to you. This isn't some sort of pattern is it? Are your other customers reporting similar problems? Thank you for your consideration: --Steve _______________________________ 1:34:29 PM    comment []

PERSONALBLOG---When I went to the hospital a week and a half ago the doctor told me that 20 percent of the people who have pnemonia do not have a fever. Many of these folks do not even know they have pnemonia. That is what is called, "walking pnemonia." Last Friday I went to the doctor and she said my lungs sounded clear. The anti-biotics must have done the trick! I am cleared to start normal physical activity. Today I went to a spin class. I may ride to work again soon. 8:42:44 AM    comment []