Thursday, April 10, 2003

GRIPELOG (SUPPLEMENTAL)---More from Netflix, again from another person: Hello Steve, Thanks for your message. We truly apologize for any problems or delays you have experienced with your orders. If there were a "typo" in the bar coding, the title would not have been checked out properly. Each title is scanned when it is checked out, also when it is checked in. If you continue to experience difficulties with shipments feel free to contact Netflix Customer Service via our toll free number at (888) 638-3549. We can be reached by phone Monday through Friday between the hours of 6:00am and 7:00pm. Saturday and Sunday between 6:00am and 2:30pm, Pacific Time. Please do not hesitate to contact us if you have any further questions or concerns. Thanks, Lisa Netflix Customer Service To view the terms of your Unlimited Rental Service Subscription please click on the following link; http://www.netflix.com/Terms 9:13:11 AM    comment []

GRIPEBLOG---It would be nice if Netflix assigned one person to be your contact on a single problem. Plus, everytime I send an Email to them I get a canned response as though it were a new problem. This is more than a little annoying. Anyway, this was in today's Email, followed by my response: Hello Steve, Thanks for your message. We have released the temporary hold that had been placed on your account. Please keep in mind this process can take up to 24 hours. You may check your current shipment status by going to your Rental Queue: http://www.netflix.com/Queue Please do not hesitate to contact us if you have any further questions or concerns. Thanks, Daniel Netflix Customer Service ___________________________________ Daniel Netflix Customer Service Daniel; I don't blame you for putting a temporary hold on our account. This problem has been troubling for us because it has involved DVD's going both ways in transit. Two movies were lost in shipping to us. The DVD "Topsy-Turvy" was received by us, viewed and hand carried by me to the Postal Annex on Meridian and Blossom Hill on April 1st. You, apparently, never received it. I wonder if there could be a problem in your shipping and receiving end? Could the bar-coding of the films have a typo in it such that they are not being properly addressed/credited to my account? Can you confirm this? I would appreciate a review of this. Also, contacting the Postal Authorities is appropriate and I recommend this! However, it does not seem likely to me that this is the problem as, you would think, if movies were being stolen this would only happen in one direction. If they were being stolen from our mailbox then this should only effect movies sent to us not ones mailed from a postal annex. If postal employees themselves are stealing them then again this should only affect movies being mailed to us. I would appreciate a review of the coding and shipping procedures of the films. Thank You: Steve Sloan 8:53:38 AM    comment []