I have just got back online, and my phone service has been restored. Telstra took it on itself to cut me off, for no good reason. It took them days, and many, many unpleasant phone calls to their office in the east on my mobile phone to get them to decide to do something about it.
Telstra earns all the nasty things people say about them through its behaviour and the attitude many of their staff have to their dealings with the public. It seems they will tell you anything, so long as it makes you go away for a while. However there are people with the right attitude within the organization too, as proven by the man buried deep within who ensured my connection was restored at the exact moment he said it would. Pity you have to go through so much in order to get to him.
If ever there was a company in need of a radical rethink it is Telstra. They have the monopoly on communications for the time being, and we can’t bypass them, yet. When there are infrastructure alternatives in place, then they are going to regret not having done so when they had a chance. The endless promises to reform themselves must be followed up with real action.
Nobody loves Telstra, not even Ziggy Switkowski I believe. None of their employees seem to either, and alternative suppliers like Primus who are forced to use Telstra’s infrastructure certainly don’t. Every Australian loves to regale you with their Telstra horror stories. We all have dozens of them.
What if Telstra suddenly turned around and adopted the four letter word? There would be cynicism at first, but it might turn everyone’s attitudes around if employees, clients and customers suddenly found themselves thinking and saying the word. Thoughts lead to action.
9:51:50 PM 
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