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||Sunday, June 02, 2002
Interesting: 12 Years Later Ontrack is Still Great
Here's an interesting postscript to my current travails ("Data, Data, Who's Got My Data", also known as "Yes Virginia, hard discs do crash and losing your blog means you do not pass go or get into the Top 100 for today at least"). About 12 years ago a system I built for a client (Lotus Symphony so that really dates it) crashed and I had to pull the hard drive and ship it to www.ontrack.com. They sent me back the data on 5.25" 1.2mb floppies -- but it was still there. When my laptop died on Friday morning (a capping off of a less than good 3 weeks), I ended up going to Staples and buying Norton Utilities. I also saw something from Ontrack and bought it. Well Norton failed. Ontrack failed too -- but I did call support. A Mr Huggins there gave me wonderful support and I am now using their Easy Recovery Professional product to retrieve close to 100% of my data (I think it is 100% but I can't tell for sure yet). The single best $199 I think I've ever spent in my life. Unbelievably good.
Some of the more amusing aspects of all this included:
- when I went out to dinner on Friday night to salve my pain I
- Got lost 3 times
- In a thundershower
- Ended up at the right hotel -- in the wrong town
- Ended up with one of the worst dinners in my personal history
- Had to explain blogging to non-bloggers (difficult at best)
- Defend the Internet vis a vis the recent Connecticut rape/murder where a girl met someone thru a chat room
- Seeing a visible spark jump from the machine where my 2.5" laptop is now connected (thanks www.cablesonline.com for the parts) and the hard disc itself (terrifying)
- Witnessing Norton Utilities take > 1 hour to install itself on a PIII 733 machine.
- Relearning DOS stuff like config.sys to setup a ZIP drive under DOS 4.x so I could get the last few days of data off my dead laptop
- Writing a perl script to take a dos file listing done with dir /s /b > dir.dat and then generate a n line batch file to copy each file one by one to the zip drive (there's no XCopy under the built in DOS command.com, it's an external command and I didn't have a DOS machine handy to steal it from)
- Learning the 8.3 format for Radio UserLand filenames when long file name support isn't available #ITEMT~1.txt = #itemTemplate.txt
Sounds special, huh?
Ontrack: Still saving my butt after all these years. I honestly can't thank them enough.
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