Updated: 1/6/2004; 11:08:45 PM.
Jeremy Allaire's Radio
An exploration of media, communications and applications over the Internet.

This is a personal weblog. The opinions expressed here represent my own and not those of my employer.


Monday, October 07, 2002

This recent piece in InfoWorld talks about the emerging focus of major software vendors on bringing real-time communications capabilities to the enterprise. Macromedia is pretty focused on this too, but is taking a very different approach than other vendors.

I think the world of real-time communications is very immature right now, and for the most part people have natural associations between IM tools, or even web conferencing systems, and real-time. I think these users are important -- the ability to exchange text, audio and video between one or more participants in real-time, both within and outside an organization --- but don't really embrace a deeper vision for real-time applications.

We need to move beyond thinking and talking about how we communicate to talking about how and what we do, what activities we perform in real-time. Communications augments social activities, and those social activities should become the real-focus for real-time application advocates.

Talking to a sales person is one thing -- configuring a product with them is another. Getting a question answered about an insurance application is one thing -- jointly populating the form is another. Having a voice conversation with a room designer versus actually designing a room, visually. Chatting about an online game versus actually playing the game in real-time with other users.

4:15:39 PM    comment []

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