Outsourcing
IT On Time, 1/02: The Economics of Outsourcing
Ever since the very first IT project went over budget, management has pressured IT to cut costs. Unit computing costs have consistently declined over the past forty years. Computers are so cheap that every office worker has one on his or her desk. Unfortunately, the total budget for IT both in absolute dollars and as a share of total expense continues to rise. The expanding use of computers is one of the causes. The huge inventory of applications that companies is another. Better application development tools, more packaged software, and improved design and maintenance tools help mitigate this increase. However, since IT costs keep going up and most organizations cannot directly link IT costs to profit, IT costs come under intense scrutiny and IT managers are under intense pressure to cut cost.
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Giga, 6/18/02: Common Mistakes in Strategic IT Planning
The following mistakes made in creating and maintaining an IT strategic plan are both common and sufficiently damaging to jeopardize the entire process…
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Giga, 6/18/02: How to Determine When Outsourcing Is the Only Alternative
There are many situations that lend themselves to outsourcing; however, occasionally Giga speaks with companies that have tried everything to improve internal IT operations without success. Often, conditions that exist outside of IT have as much to do with whether an internal IT department will be successful or not. We have found internal IT organizations that have tried to do everything right but run into obstacles outside of their control that impair their ability to continue to operate effectively. Anytime a company is considering outsourcing, the following factors need to be reviewed to determine not only whether outsourcing is the best alternative, but also to determine the form of outsourcing that would be most appropriate.
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Computer Industry
Reuters, 6/19/02: Computer Industry Hit by Bad News
PALO ALTO, Calif. (Reuters) - After countless periods of soft results, earnings warnings and write-offs for bad investments, three computer industry giants on Tuesday dumped more bad news on a market that had been trying hard to believe things were finally looking up.
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IT Management
Information Week, 6/18/02: NetIQ Adds Customization To Analytics Software
WebTrends Reporting Center 5.0 provides more detailed views of clickstream data and reports.
By Rick Whiting
NetIQ Corp. is debuting a new release of its WebTrends Reporting Center Web-analytics software this week with features that provide more detailed, customized views of clickstream data and reports. Analysts and Web-site managers use WebTrends' software to collect and analyze information about site visitors.
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IT Services
TechRepublic, 6/19/02: Build your SLA with these five points in mind
A service level agreement (SLA) is a key component of an IT organization’s overall service level management (SLM) strategy. A good SLA functions as a communication vehicle for you and your customer(s) to manage each other’s expectations. By definition, an SLA is an agreement—not a contract. Whether you work with an IT department that is performing services for internal customers, such as a human resources department, or you’re a consultant who offers IT services to clients, your SLA should be a clear outline for those receiving services and those who are providing them.
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