My friend Cindy bought a Linksys Wireless Access Point last week. She had told me last week how excited she was to experience Wi-Fi in her house. She was going to set it up over the weekend.
She just passed by my office with a frown on her face. She told me that she couldn't get her laptop to connect to the WAP. When she called Linksys they told her that she needed new drivers for the Dell laptop she had. She tried to get on the Internet (to get the drivers) by connecting her Ethernet output directly into her router but she still couldn't get her computer to hook to the Internet.
I feel sorry for her. I don't think it is an issue with the drivers, but in the Windows world that is ground zero for a lot of troubleshooting problems. The whole do-you-have-the-right-drivers? wouldn't even be part of the analysis if she had an Apple computer. Granted that's because Apple makes the computer and the Wi-Fi card, and also makes the software that creates the interface between the hardware pieces.
But what do computer users care about who makes what as long as it all works?