The Slat Rat is definitely an unhappy camper. My wonderful Sony DSC F707 has been in repair hell for the past two months.
In mid September, the lens end piece and focus ring came off. The damage could not be repaired locally so the camera had to be sent back to the Sony Mothership for repair. And that's when the ridiculous saga started.
First, Sony misplaced the camera and it took several nudges from us for them to hunt it down. Finally, three weeks later they examined the camera and provided a repair estimate: $245.
I gave the go ahead for the repair. Two weeks later, the camera is shipped back. The guys at the local camera repair shop open the box and discover the camera was not repaired. The Sony folks evidently misplaced my go ahead for repair. So, my poor camera gets shipped back to Sony.
Three weeks later (last Friday), my camera arrives!!!!! And this time it's repaired. As a matter of fact I used it for my geocaching pictures. It takes the most fabulous pictures in low light. I've been using Peter's very small Sony PSC-10 5 Megapixel camera during the repair saga. It's a great little camera - but its performance just is just not the same - that big Leitz lens on my camera makes all the difference in the world.
Anyhoo, I went to recharge my camera after this weekend's activities. And guess what - it wouldn't charge - the little amber charge light would not come on. At this point, I was royally pissed off. The camera charged just fine before it was shipped off to Sony repair hell.
I stomped back to the camera repair shop. We took a close look at the camera - the recharging receptacle/plug should have two little wire anode type thingies. It only had one. Those idiots at Sony repair broke the camera's charge receptacle.
So, my poor camera is now on its third trip to Sony La La Land. This kind of shoddy service is not what one would expect from Sony. One expects this sort of low rent service and quality control from a third rate, cheap electronics manufacturer. Not Sony.
So you can bet I am going to escalate this within Sony. This is simply beyond the pale. I would be appalled to provide such poor service.
7:28:02 PM
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