Here are the latest ACSI survey results measuring citizen satisfaction with e-government services. The survey deals strictly with federal sites, but offers some useful suggestions for improving egov websites. The survey suggests the need for continuous improvement or risk declining satisfaction.
The Dutch are calling for breakthroughs in the European Union's egovernment efforts. They would like to see a much more transaction rich offering, including the creation of an interoperable European framework for identity management. The EU is also creating the European Network and Information Security Agency (ENISA). Its charge is to:
- collect and analyse data on security incidents in Europe and emerging risks,
- advise and assist the Commission and the Member States on information security and in their dialogue with industry to address security-related problems in hardware and software,
- promote risk assessment and risk management methods to enhance our capability to deal with information security threats,
- and raise awareness and co-operation among different actors in the information security field, notably by developing public / private partnerships in this field.