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Monday, September 29, 2003
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Name that Product.
Here is a quote from an "exceptional" leader in a particular industry (extra credit goes to the first person that can name the product (no googling!)):
"I suggest you look at both what you are building and how you are operating and challenge yourself. Are you really doing anything exceptional? And here's the catch: Whereas it used to be truly exceptional to build a fantastic, near-zero-defect [product] and provide great customer service, these are no longer major factors in differentiation. We aren't yet to the level of the auto industry, for example, where compared with what we were buying 20 years ago, it's becoming hard to buy a bad car (although service still could improve.) But high quality and customer service are now "table stakes" in [this product's industry]. It's getting to be like [old product reference]. You need it just to be in the game."
I can tell you that the industry is not closely related to the software industry. However, look how much of what he says applies to it (and us)! What are you doing to challenge yourself? [Darrell Norton's Blog]
8:08:26 PM 
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I'm not sure many people know this about me, but I love eBay. I got an awesome peacoat in today that I got for $30 (that's with shipping). It looks brand new and retails at $130.
11:29:53 AM
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© Copyright 2005 Rebecca Schwoch.
Last update: 2/8/2005; 2:13:57 PM.
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