Scoble has a piece on "volunteers" at Microsoft manning the phones to deal with questions and problems that Microsoft customers have with their systems and the "Blaster" worm. A number of questions come to mind:
1) Are these "volunteers" paid - I suspect not because they would not then be "volunteers"
2) If the "volunteers" are not paid what the hell is the richest company in the world owned run by two of the richest guys in the world doing using "volunteers" to solve a problem that in product that the company they essentially own created, failed to react to appropriately
3) Why does Microsoft have not sufficient paid support people to deal with their problems (too costly? Haven't moved the jobs to India yet?)
