Genie Stowers does an excellent job of consolidating and organizing a body of knowledge on how states measure the success of their e-government programs in her recent report, "Measuring the Performance of E-Government." She identifies flaws in many states programs to adequately measure progress and proposes a set of 11 recommendations for measuring performance. A key recommendation is to "incorporate measures into a process of continuous improvement":
"Performance measures should be actively used to improve services, not just posted on a website and left until the next update of the strategic plan."
This seems pretty obvious, but is often not the case.
The IBM Center for The Business of Government, which produced this study, also recently published another interesting report, Collaboration and Performance Management in Network Settings.
New website: The Utah Department of Public Safety has upgraded its website. The appearance is much more like the standard Utah.gov look.