Thursday, June 13, 2002

KnowledgeFarm.  Bottoms up knowledge management.  K-Logs.... >>>Knowledge management has been, up to now, largely a top-down enterprise. Driven by a concern that corporate knowledge repositories would quickly fill up with inaccurate, useless junk without rigid quality review, organizations have created small priesthoods of knowledge administrators responsible for virtually all authoring. Unfortunately, the result often has been massive bottlenecks as content generated in this centralized way sits for weeks or months awaiting review. By the time knowledge reaches its intended users, much of it has aged to the point of irrelevance. Top-down knowledge management has had limited success. KM will begin to show significant ROIs when the process is inverted. Centralized knowledge administration clearly produces higher-value knowledge -- but centralized authoring retards growth. In the coming decade, the hard dollar value of knowledge will be recognized, and everyone -- not just a small elite -- will be responsible for generating the raw materials for corporate KM. Bottom-up knowledge generation will have significant impacts on the way work, and workers, are perceived by corporations. Management will have to develop new incentives for knowledge workers to contribute high-quality content. For more traditional firms now adopting KM practices, decentralization of knowledge generation will be difficult, as it is antithetical to some ingrained management principles and habits.<<< [John Robb's Radio Weblog] 3:31:27 PM    Trackback []

AOL, Scient to sell business services. Business services to be based on instant messaging, e-mail [InfoWorld: Top News] 1:24:33 PM    Trackback []

Column Two: Two excellent KM mailing lists. "Two excellent KM mailing lists While I've subscribed to almost a dozen different KM lists, there are only two which really stand out for me. Both of these lists are very practical, with excellent discussions between people "in the field". Thankfully, there is a minimum of linguistic argument, and a maximum of feedback and ideas. The two lists in question are: KM-Framework@yahoogroups.com act-km@yahoogroups.com The easiest way to join these lists is to visit the YahooGroups site, and do a search on the list names. " [from Column Two] Column Two also looks like another good resource on KM [McGee's Musings] 12:20:25 PM    Trackback []

Jim McGee.  Google as a shared memory.  I am finding that people don't push around URLs as often as they used to.   You hear a lot of, "I don't remember the URL, look it up on Google."  I have also found that customers service is now often a assisted Google search.  The key to making Google work even better is to have each customer service representative add detail information they acquired using Google on an Intranet K-Log.   That way, a Google search (using the Google appliance) would provide higher yields of relevant links/data for customer service inquiries.   Note: a customer service K-Log would not only provide immediate info on resolution, it would also provides links to relevant resources both inside and outside the corporation needed for further exploration.  [John Robb's Radio Weblog] 10:40:22 AM    Trackback []

How to build an RSS digital dashboard. by John Robb. Caution: Good ideas within, may encourage actual thinking. Executives may want to avoid this. [Steven Vore: KM] 10:20:09 AM    Trackback []