Monday, June 21, 2004

Homeland Security Funding Report The Task Force on State and Local Homeland Security Funding has released a new report. The National Association of State Procurement Officials (NASPO) has a new website.  Here's a presentation on how Florida has conducted reverse auctions given at a recent NASPO conference. HSARPA has scheduled a July conference to look at innovative technologies in homeland security. New GAO report on the effectiveness of information systems used to monitor foreign students. 12:22:17 PM    comment []

eGov Customer Service An article in Information Week reviews a study that shows that eGov sites are beginning to attract a loyal following.  It is focused entirely on federal government sites, but argues for effective branding.  With this in mind, the move to Utah.gov away from a mishmash of .state.ut.us and .org sites was critical in attracting a more loyal following to Utah's site.  Targeted campaigns like what was done for jobs.utah.gov have been particularly effective.  Speaking of jobs, the federal government's USA JOBS site has been substantially improved.  I created a resume using their online interface which was very user friendly.  Here are the scores for federal egov sites as rated this month by the American Customer Satisfaction Index.  You can find comparative scores from previous years at customerservice.gov.  They will be co-sponsoring customer service week in October.  This may be a good thing for our help desk to focus on.  Another interesting sponsor is the Help Desk Institute. I think I forgot to mention the federal government's new business portal.  A nice complement to business.utah.gov. The MEP continues to focus its efforts on helping small business increase productivity through the effective use of technology.  Here's the latest national report. Interesting new book by Thomas Stanton and Benjamin Ginsberg: Making Government Manageable, Executive Organization and Management in the Twenty-First Century 8:00:28 AM    comment []

Key Utah IT Governance Issues Presented to UTC Key IT governance issues presented to the Utah Technology Commission last Thursday (these issues were identified in meetings with IT Directors, ITS managers, the CIO, and Ernie Nielsen): Standards / Coordination Setting What should a central provider look like? Interoperability of all applications is critical - focus on open standard such as XML Business Directors group similar to IT Directors needs to be set up and liaison with... ITS Customer Board - a formal feedback mechanism is critical Enterprise Projects & Funding Value based, strategically alligned, and flexible - organizational eProject (management) goals Federal Money / Grants / Year end money - Need coordination via CIO's office (larger staff) Data Capture is standardized - similar to Automated Geographic Information Center Legislative Tracking Process - PLANS, BUDGET, PROJECT OVERSIGHT Jon Ball spent a few minute explaining that there was already a model in place for funding enterprise projects.  He reviewed Y2K, how it was funded and managed as an enterprise.  (Y2K funding was all appropriated to the Division of Finance and then allocated and tracked through a cooperative effort between the CIO's office and the Dept. of Administrative Services. 7:02:30 AM    comment []

© Copyright 2004 David Fletcher.